Return & Refund Policy

01.Overview

At RaabtaQR, your satisfaction is important to us. If a product does not meet your expectations, you may return it to us subject to the conditions outlined in this policy.

02.How to Request a Return

To initiate a return or refund request:

1. Email us at raabtaqr@gmail.com
2. Include your Order ID and the reason for return in the email
3. We will respond within 2 business days with return instructions
4. Pack the item securely in its original packaging
5. Ship via any reliable courier — we recommend TCS or Leopards

Alternatively, WhatsApp us at WhatsApp Us with your Order ID and reason.

03.Conditions for Return

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition
• All original packaging, including any envelopes, inserts, or sticker sheets, must be intact and included
• The return request must be submitted within 15 days of the delivery date
• The Tag ID must not have been activated (if the tag has been activated, it cannot be returned)
• Customised products (custom-printed business cards, logo-branded tags) are not eligible for return

04.Return Fee

A nominal return processing fee of PKR 300 applies to all returns. This fee covers:

• Pickup and logistics coordination
• Inspection and re-packaging
• Credit note generation and account update

This fee is deducted from the credit note issued to your account.

Exception: No return fee is charged if the return is due to a manufacturing defect or an incorrect item being shipped.

05.Refund Policy

RaabtaQR does not offer monetary (cash) refunds. Upon approval of a valid return:

• A credit note equivalent to the product value (minus the PKR 300 return fee) will be issued
• The credit note will be visible in your account under the "My Account" section after logging in
• Credit notes can be used for any future purchase on raabtaqr.com
• Credit notes are valid for 12 months from the date of issue
• Credit notes are non-transferable and have no cash value

06.Damaged or Defective Products

If you receive a product that is:

• Damaged during delivery (crushed, torn packaging, broken tag)
• Defective (QR code not scannable, NFC chip not functioning, printing error)
• Incorrect item (wrong product shipped)

We offer a free product replacement with no return fee and no deduction from credit. Simply:

1. Email raabtaqr@gmail.com with your Order ID
2. Attach a clear photograph of the damaged or defective item
3. We will dispatch a replacement within 3 business days of confirmation

If you prefer a credit note instead of a replacement for a defective item, a PKR 300 return fee will apply.

07.Subscription Cancellations

For monthly subscription services (Pro Masking — PKR 399/month; QR Menu — PKR 1,999/month):

• You may cancel your subscription at any time from your account dashboard
• Cancellation stops future billing immediately
• No refund is issued for the current billing period — the service will remain active until the end of the paid period
• No partial-month refunds are available
• If a technical issue on our side prevents your subscription from functioning, a service credit will be applied to your next billing cycle

08.International Orders

For customers outside Pakistan (UAE, Saudi Arabia, UK, EU, USA):

• International return shipping costs are the customer's responsibility unless the return is due to a defect or error on our part
• Import duties or taxes paid on delivery are non-refundable
• EU and UK customers retain their statutory right to return goods within 14 days of delivery for a full monetary refund (Consumer Rights Directive / Consumer Rights Act 2015)
• Please contact us before shipping any international return to receive the correct return address and instructions

09.Contact Us

For all returns, refunds, and related queries:

• 📧 raabtaqr@gmail.com — include your Order ID and reason
• 💬 💬 WhatsApp Us
• 📍 Bahria Town Phase 4, Rawalpindi, Punjab 46000, Pakistan
• 🕐 Response time: within 2 business days